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User experience consultant
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Category: feedback

communication/Eurostar/feedback/readability/user experience

Lazy Eurostar confirmation message with 12 conditional clauses

Posted on July 18, 2014 by Alex Poole

I just chose my seats for a trip to London - but despite the Eurostar site knowing the exact number of seats, passengers, and journeys involved, it was too lazy...

Allocine/errors/feedback/mobile

Sean Bean error message

Posted on July 7, 2014 by Alex Poole

This cinema app from Allocine injects a bit of humour into an otherwise humdrum error message. Quite appropriate really, since Sean Bean is known for his bad lu...

feedback

Instant feedback without search roundtrip

Posted on March 31, 2010 by Alex Poole

Instant feedback without search roundtrips from Alex Poole on Vimeo.

feedback

Form field highlighting

Posted on March 6, 2010 by Alex Poole

A nice way to remind people to enter a search term and prevent searching the whole database, which might take some time! Note: This video clip has no sound. Hig...

feedback/help/visibility

Give direction

Posted on November 4, 2009 by Alex Poole

Often people don’t know what they can do in an app. It’s useful to give them a bit of direction especially if the workflow or way of interacting is ...

Featured articles

  • How Agile and UX can work together
  • Avoid jobs advertised as “UI/UX Designer”
  • Playing Top Trumps with UX
  • Good UX should bridge the divide between online and offline worlds

Original research

  • Which Are More Legible: Serif or Sans Serif Typefaces?
  • Fighting bad typography research
  • Eyetracking metrics (book chapter)
  • How do people find and recognise browser bookmarks?

Good vs bad UX

  • Poster or stamp? Use sensible defaults for product previews
  • Plan ahead when designing semi-transparent overlays
  • Use sensible defaults on forms
  • Supermarket receipt with categories
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