Alex Poole

User experience consultant

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Category: Eurostar

Eurostar – please don’t use misleading advertising, it damages your brand

Posted on July 21, 2014 by Alex Poole

Spotted what I thought was an amazing offer the other day on the Guardian : Turns out it was €1 per child – and children under 4 don’t pay anyway. Thanks for nothing Eurostar!  

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Lazy Eurostar confirmation message with 12 conditional clauses

Posted on July 18, 2014 by Alex Poole

I just chose my seats for a trip to London – but despite the Eurostar site knowing the exact number of seats, passengers, and journeys involved, it was too lazy to show an appropriately worded confirmation.

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