Error messages

Here’s how to write an error message: State the problem. State how to resolve it. Use plain English and be concise. Write them to help users, not developers. Phrases to avoid: “Access denied” “Fatal error” “Critical error” “Catastrophic failure”

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Which Are More Legible: Serif or Sans Serif Typefaces?

Back in 1998 when Times New Roman was still widely used on the web, my then boss made sure we always designed our web sites with Arial, as she hated the look of serif fonts on the web. Was it the case that sans serif fonts were more legible, or was it just a matter of taste?

In an effort to get at the truth, I reviewed over 50 empirical studies in typography and found a definitive answer.

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